TERMS
We hope you never need this information but in life, things happen and we will do what we can to make it right.
Turnaround
Our current turnaround time is approximately 3-4 weeks + shipping. Complex orders/add-ons may increase turnaround.
Out Of Stock Items
Full Court is not responsible for items that are out of stock from the manufacturer. While we check items we know to have potential stock issues, all garments are ordered after your order is placed. We do not have live inventory on our website and we cannot guarantee item availability. Supply chain issues are disrupting the availability of some items. If items are out of stock, we will replace the item with similar apparel specifications.
Cancellations & Restocking Fees
All orders are customized to your specifications. Cancellations made after your order has been placed are subject to a 3.5% cancellation fee on the total order value, a 15% restocking fee, plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments has begun on the order.
Returns
Full Court does not accept returns on items that have been customized and decorated with your logo unless the item is misprinted, materially flawed, or defective. The items you order are made specifically for you.
Please note that sizing can vary between manufacturers and styles. Each garment displays with the manufacturer size chart to assist in your decision. Full Court is not responsible for the purchase of incorrectly sized garments and will not be able to accept returns for this reason once the item is customized with your logo. If you have any questions about how a garment may fit, or purchase a sample product, please email us at support@fullcourtcustomapparel.com
Shipping
Full Court is not responsible for any shipping delays caused by the shipping company.
Pricing
Full Court reserves the right to change pricing without notice.
Customer Supplied Garments
If we do not supply the specific garment style you require, the customer may bring their own garments, and we will take every effort to ensure the quality of the decorating meets our highest standards. However, please be sure to read through our policy:
We assume no responsibility for replacing or reimbursing for any items damaged or otherwise imperfect while in our care.
Each brand manufactures their fabric differently. We do not provide a warranty on customer supplied garments or the decorating that is applied to it.
There are some garments that we can not print on to depending on the cuts, seams, or zippers that may prevent machine operation. Aside from standard t-shirts, please email or bring the garment in for us to see in order for us before placing an order.
Due to the nature of decorating garments, misprints may apply. If the customer supplies their own garments, misprints will not be reimbursed or replaced. Please ensure extra garments are included in the order to account for any misprints. We recommend the greater of 2 garments or 5% of the total number of garments.
It is the customer’s responsibility to check for any coatings applied to the garment that may affect the print’s longevity. For example, a water-repellent coating on any garment will significantly deteriorate the custom print very quickly.
Customer supplied garments must be new, and unworn. We will not print on garments that have been worn, and must be clean when we receive it.